“In the global North, we tend to use such services as supplementary to other channels of communication, so the global outage will have a disproportionate impact.” A man checks his phone in Mexico City on Monday.
“In many developing countries, services including WhatsApp, Facebook and Facebook Messenger have become deeply integrated into the delivery of primary health care, education and other government services,” Marcus Leaning, a digital media education professor at the University of Winchester in the U.K., said. Government offices, companies and schools in the Philippines use Facebook's infrastructure as a central hub for nearly all information sharing, Mendoza said, so the outage was a "big deal" for people trying to look for information online as the outage was happening.
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